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Mobile Point-of-Sale (m-POS) UI/UX Redesign
Redesigned mobile Point-of-Sale (m-POS) applications, improving agent productivity and transaction completion rates through enhanced user flows and interface optimization.
The Challenge
CloudSync Pro had a powerful product but complex setup process. New users were dropping off during onboarding, and those who stayed took weeks to see value.
My Approach
Mapped the entire user journey from signup to first success moment. Identified friction points through session recordings and user interviews. Found that users were overwhelmed by options.
The Solution
Created a guided onboarding flow with progressive disclosure, showing only relevant options at each step. Added contextual tooltips, video tutorials, and an interactive product tour.
Results
- Time-to-value reduced from 2 weeks to 3 days
- 60% improvement in activation rates
- 45% reduction in onboarding support requests